So, you're thinking of migrating to Epic's solid organ transplant module Phoenix? Or did you recently switch? The Phoenix product has come a long way since its initial release around 10 years ago. It is a great way to effectively manage your transplant population within the fully-integrated Epic suite of products. I helped to support the first 40 or so Phoenix go-lives during my Epic tenure and take great pride in the application.
But Phoenix is missing something…an effective way to handle the vast amount of external results and referral packets that come into transplant departments on a daily basis. Yes, once someone uses Epic's antiquated Enter/Edit Results module to manually enter the labs into Epic, Phoenix and other Epic products do a great job of helping you to trend them. And if you're lucky enough to have someone manually splitting up your referral packets, classifying them correctly, and abstracting key data, the information *may* show up where your clinicians expect it.
But many transplant centers either don't have the resources to perform these tasks or they are under-resourced and drowning in backlog because they are performing these tasks. On top of that, the information being entered is error prone, incomplete, and very difficult to inspect for quality. Add to that the inability of Epic to effectively handle incoming fax queues, and there is a gap that must be filled to allow Phoenix to soar.
Enter Extract. Our flexible platform is the perfect companion product for Phoenix. We allow Phoenix to do what it does best, while we handle the process of getting the right information to the right place in the chart. Turning faxed or scanned external results into discrete, trendable data in Epic? Check. Classifying incoming faxes with the correct document type, patient, data of service, and even allowing you to link it to the correct encounter or order in Epic? Check. Automatically splitting up a referral packet into the appropriate documents and getting them where they need to go in Epic for easy processing? Check. Allowing your managers to easily implement a QA process to assess quality of data across departments or individual users? Check. Processing all incoming faxes and putting them where they need to be without paper or file management? Check.
Take back your system by getting the right data in the right place at the right time. It will improve MA, CA, Transplant Coordinator, and physician happiness and acceptance of the Phoenix product. But most importantly, it will improve your patient care and directly impact your ability to achieve the outcomes you desire.
We have a lot of experience with Epic and Phoenix integrations. We'd love to hear from you to share our lessons learned and talk about how we may be able to help you pack for your journey to Phoenix.
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about the author: Rob Fea
Rob Fea leads the Professional Services and Data Capture teams at Extract. Rob plays a large role in software implementation, customer success, process improvement, and product design. Rob’s primary focus is on the healthcare suite of products. Prior to Extract, Rob spent 12 years partnering with IT teams and clinicians at major hospitals and clinics worldwide during his tenure on the technical services team at Epic. Rob supported Epic's Phoenix product, playing a major role in project kickoffs, installation, data conversions, ongoing support, and optimization. Rob watched the Phoenix customer base expand from zero to 55. This experience gave Rob expansive insight into the healthcare world, especially the solid organ transplant industry. Rob has spent countless hours on the floor in transplant departments observing multidisciplinary visits, committee review meetings, data entry, data trending, reporting, medication dosing, and more.