2023 looks set to be a tricky climate and charting the path forward will no easy feat for government leaders. Facing historic inflation, public health challenges, energy crises and more, the public is looking to governments worldwide to offer stability and confidence in what comes next.
A recent report by Qualtrics surveyed nearly 8,000 government customers and over 2,000 government employees worldwide to find out what leaders need to do to improve trust and effectiveness of government in the year ahead.
Survey Findings:
69 percent of survey respondents who work in government say they want to stay with their employers for more than three years, compared with the cross-industry average of 64 percent.
One third of government employees said that their pay is linked to their performance, which is 17 percentage points lower than the global cross-industry average.
35 percent of government employees reported being burned out, with 40 percent saying, “they don’t care as much about their work as they used to,” according to the report. Meanwhile, “only” 57 percent of government employees said they think their career goals can be met with their current employers, which is down seven percent from the previous year.
52 percent of government employees report, “having meaningful career development discussions,” with managers, while less than half, 48 percent, said that senior leadership responds to employee feedback.
Government agencies are at a critical moment of opportunity to strengthen their institutions. The key to this is bringing more customer and employee focus into their organizational culture.
How Extract Can Help:
Extract Systems has a specialized software solution that automates the processes required to record and manage official documents. The system radically enhances both the experience of the citizen and of the office serving the public by streamlining workflows and leveraging automation.
Automated Indexing:
FLEX Index is Extract Systems’ automated indexing solution. The software streamlines repetitive, manual processes and transforms documents into retrievable, business-ready data. It is designed for easy integration with all commercial and proprietary systems and can be customized for your unique indexing standards, documents, workflow, and business requirements.
Automated Redaction:
ID Shield is Extract Systems’ automated redaction software; it reads and classifies documents the way a human would, intelligently processing information to identify redactions based on document type.
Combining Automation with Machine Learning:
You’ve likely already heard a lot about Machine Learning (ML) and the benefits it can have to improving tedious workflows. We know how valuable ML can be to government offices, which is why we apply it to our OCR rulesets to expedite your processes, boost your accuracy rates, and further customize your workflows/additional rules.
A huge benefit to Machine Learning is that your staff doesn’t even have to be on-site for the capture rates to improve. These constant improvements mean that with our platform, your records can be made available 2-3 hours after being filed.
The findings above show that by committing to better listening and engagement and investing in technology that enables intelligent, automated actions, governments can be best equipped to navigate this environment of uncertainty and better serve all, both its employees and the public.
If you are interested in learning more about what Extract Systems can do for your organization, please reach out today.
About the Author: Taylor Genter
Taylor is a Marketing Manager at Extract with experience in data analytics, graphic design, and both digital and social media marketing. She earned her Bachelor of Business Administration degree in Marketing at the University of Wisconsin- Whitewater. Taylor enjoys analyzing people’s behaviors and attitudes to find out what motivates them, and then curating better ways to communicate with them.