The Center for Digital Government (CDG) and the National Association of Counties (NACo) have announced the winners of the 20th annual Digital Counties Survey. The survey, developed in partnership with NACo, and conducted by CDG, identifies the best technology practices among U.S. counties, including initiatives that streamline delivery of government services; encourage collaboration; enhance cybersecurity and apply innovative and emerging technologies to county priorities.
Winners:
2022 Survey Findings:
2022 Top 10 technologies and initiatives which are likely to have an increased focus over the next year:
1. Cybersecurity (#1 for nine years consecutively)
The percentage of counties spending 10% or more of their IT budget on cybersecurity has more than doubled since last year - from five to twelve percent.
2. Citizen Engagement/ Experience
Personalized Experience efforts increased 15% since last year.
3. Hire/retain/nurture competent IT personnel (moved up from number seven)
4. Networks: broadband, connectivity, addressing digital divide
5. Disaster Recovery/ Continuity of Operations (moved up from number eight)
6. Business intelligence/analytics
7. Cloud computing
8. Departmental IT collaboration
9. Business Process Automation (dropped to ninth from third)
10. Digital services/processes
The top 3 disciplines in which counties will have increasing needs for IT staffing in the next 12-18 months are:
1. Cybersecurity: Data Protection, Compliance Auditing, Mobile/Remote Security
2. Application Building, Integration and Modernization
3. Process Improvement and Modernization
Extract would like to congratulate all of this year’s winners- being a champion of digital innovation is something to be proud of.
Here at Extract, we provide solutions and expertise for digital transformation to local, state, and federal governments, including some of the counties listed in the top 10! We have a large base of customers that we helped get records automatically indexed and/or redacted so they can be put online, allowing citizens to access their information, all without coming into their local government offices. Our solution also frees up employees’ time that may have otherwise been taken up by routine requests. If you’d like to learn more about our solutions or how a few clients have used their CARES Act funds to implement our solution, please reach out.
Source:
https://www.govtech.com/dc/articles/digital-counties-2022-1-million-or-more-population-category
About the Author: Taylor Genter
Taylor is a Marketing Manager at Extract with experience in data analytics, graphic design, and both digital and social media marketing. She earned her Bachelor of Business Administration degree in Marketing at the University of Wisconsin- Whitewater. Taylor enjoys analyzing people’s behaviors and attitudes to find out what motivates them, and then curating better ways to communicate with them.