Do you know the difference between Augmented Intelligence and Artificial Intelligence and where they are utilized in real world applications?
Augmented intelligence is a subsection of artificial intelligence developed to enhance human intelligence rather than operate independently of, or outright replace, it. It’s designed to do this by improving human decision-making and, by extension, actions taken in response to improved decisions. Currently, many markets are exploring both augmented and artificial intelligence and how they can improve outcomes for businesses.
The significant difference is whether intelligent algorithms in machines (hardware or software) are forming the decisions or if there is a collaborative approach between human and machine to improve the results.
Why outsource to machines at all?
If we look at history, humans have been utilizing outsourced emotionless labor for generations; think about the transitions that took place during the industrial revolution. Many successes are attributed to humans choosing machines to improve efficiencies. Repetitive tasks become cumbersome to humans, making us less consistent and prone to making errors. Machines can perform repetitive tasks without miscalculations for hours that extend past the point of human exhaustion. Our complex minds can even interfere with decision making abilities. Machines that are standardized through proven data input from best practices and outcomes will show superior results.
Will jobs be lost due to augmented and artificial intelligence?
Let us think about how we learn versus machines. We learn by interaction with our environment around us and under guidance from other humans. Humans do have an enormous quantity of data from millions of generations in comparison to machines. Our insights when connecting the dots, analyzing information, making predictions, and recommendations to act on those insights is where machines can and have failed. Machines have limitations to be able to think creatively or use interpersonal skills to draw inferences from external data. The hope is that augmented intelligence will provide jobs more suited to human decision making, where creative outcomes are necessary. The blending of intensive computational tasks with human knowledge and intuition.
That blend is where Extract has utilized augmented intelligence in healthcare. We automate manual workflows and eliminate the mundane tasks of indexing images and entering discrete data from a fax or scan to a patient’s medical record. The software can match and create orders, handle unsolicited results, and translate data to whatever convention your organization uses.
The data can be quickly verified for ingestion downstream to electronic health records (EHR) and/or document management systems (DMS). The end goal is that the augmented intelligence finds connections, providing deeper insights to work cohesively with human intelligence to strengthen the output and expand efficiencies. This allows the software to better find and enter data, so your employees can focus on tasks more suited for humans. If you’d like to know more about how we use artificial and augmented intelligence to automate workflows, please send me a note.
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How Does Artificial Intelligence Compare to Augmented Intelligence?
About the Author: Shane Dickson
Shane is the Regional Business Development Manager at Extract with more than 13 years of experience in the healthcare marketplace. His healthcare background includes managed care, regulatory guidelines, quality analytics, and EMR software solutions in a number of modalities. He earned a Bachelor’s degree from St. Norbert College while playing DIII collegiate hockey. Shane takes pride in listening to customers workflow issues to provide sound software solutions long-term.