As the 2017 UNOS Transplant Management Forum rapidly approaches, I've been reflecting on the impact Extract has made with our transplant customers over the last year. It seems like yesterday that I was writing my reflections on UNOS TMF 2016 (you can read that here). Since that time, we've gone live with several reputable transplant centers and seen drastic improvements in workflow with several of our existing customers.
For example, we had one major transplant center upgrade to our latest release and see a 148% increase in their lab entry efficiency, as well as a 7% increase in auto-population of result fields by our software. This was accomplished by leveraging our latest Universal Ruleset, a bi-directional orders interface to match existing orders, and automatic flagging of duplicate faxes. Considering that this efficiency gain was on top of their already improved rates from their Epic workflows at time of go-live, the overall impact to their department has been drastic. By doing a brief survey of the users, the nurse manager reported that "they could never go back."
We've improved our ability to report the accuracy of our software (and individual users) by breaking out accuracy rates by field, resulting agency, user, and more. Paired with our streamlined QA process, it has become more possible to target specific documents and users when assessing ways to further reduce the effort of getting the lab values into the system.
Our latest release has introduced full support for document classification and indexing, which we are very excited about. As a result, we are on the verge of going live with our first implementation of this incoming fax, document classification, and EMR routing solution. We are looking forward to working with transplant centers in the near future to implement a very similar solution to handle all of their incoming faxes, including referral packets. By leveraging our machine-learning driven auto-pagination feature and the ability to link documents to patients, encounters, and orders, we are confident that we'll further improve the ability for transplant departments to focus on patient care instead of drowning in unstructured data.
We have worked with a number of transplant centers to improve the ability to calculate the return on investment of purchasing our software.
I look forward to seeing you in Orlando!
Please stop by our booth #31 if you'd like to discuss your ROI and how big of a difference we can make to your transplant department.
If you'd like a personalized demo while at TMF, email me and we'll schedule a time to meet.
ABOUT THE AUTHOR: ROB FEA
Rob Fea leads the Professional Services and Data Capture teams at Extract. Rob plays a large role in software implementation, customer success, process improvement, and product design. Rob’s primary focus is on the healthcare suite of products. Prior to Extract, Rob spent 12 years partnering with IT teams and clinicians at major hospitals and clinics worldwide during his tenure on the technical services team at Epic. Rob supported Epic's Phoenix product, playing a major role in project kickoffs, installation, data conversions, ongoing support, and optimization. Rob watched the Phoenix customer base expand from zero to 55. This experience gave Rob expansive insight into the healthcare world, especially the solid organ transplant industry. Rob has spent countless hours on the floor in transplant departments observing multidisciplinary visits, committee review meetings, data entry, data trending, reporting, medication dosing, and more.