When was the last time you took a look at your local government’s website? Frankly, plenty of them look like they’re from the era of MySpace or Geocities. Many government websites are in dire need of a fresh coat of paint, but what they need more is the ability to better support the services that the government provides.
Government Technology magazine recently took a look at Indianapolis, a city that’s doing a great job of redesigning their website the right way. The website, which has been the same since the 1990’s, has recently undergone a transformation to my.indy.gov under Indianapolis Chief Information Officer Ken Clark.
A good example of the efficiencies the new site created were with applications for mortgage deductions. The method was revamped from a process that required research, printing, mailing, and waiting on city employees. All in all, this could take up to 10 business days if things were running smoothly. Indianapolis’ new website has brought that time down to around 20 minutes.
Goals like never asking a user for the same piece of information more than once are particularly ideal, as they make things faster for not only citizens but for internal agencies sharing information as well.
Extract supports governments not by designing pretty graphics or new color schemes, but by empowering them to provide better information to their citizens through automated redaction and indexing. Rather than needing to manually remove pieces of personal information in land records and court documents, Extract’s software identifies this information and can present it in a simple verification interface. This allows counties and cities to easily post documents that need to be public, saving time and allowing employees to be used more efficiently.
If you’d like to learn more about our software, reach out today and we’d be happy to discuss it further or show you a demonstration.
ABOUT THE AUTHOR: CHRIS MACK
Chris is a Marketing Manager at Extract with experience in product development, data analysis, and both traditional and digital marketing. Chris received his bachelor's degree in English from Bucknell University and has an MBA from the University of Notre Dame. A passionate marketer, Chris strives to make complex ideas more accessible to those around him in a compelling way.